Facts and Questions
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Facts and Questions
What is the difference between custom designs and collection designs?
Custom designs are exactly that....custom. I take your vision and bring it to life. The opportunities are endless!
Collection designs [semi-custom designs] are already designed for you. No need to to start from scratch. Clients receive free customization which includes changing the text, font, font colors, and choosing the style and color of your envelope. No part of the design can be changed.
How do I contact you to schedule a consultation?
You may click the Contact Me button that is located at the top of the website or at the bottom of every page throughout the website. This will bring you to the Contact Me page where you can fill out the inquiry form. You may also directly email me at hello@krystalleedesigns.com.
I have decided to move forward with you as our Stationery Designer, YAY! But what now?
The proposal that was sent will have the contract and invoice attached. You must submitted the signed contract and the non-refundable retainer in order to be booked.
How much is the non-refundable retainer?
25% of the total amount of your invoice is due as the retainer. For example, if the invoice total is $500.00, a total of $125.00 USD will be due as the retainer.
Can I book you even though I do not have all of my event details at the time of booking?
Of course you can! The most important piece of information I need to know is the date of your event. I can create a timeline based off of your event date and we can go from there.
Do you have a quantity minimum for an order?
For invitations, the minimum quantity for an order of invitations is 25. If a client orders under 25, there is an additional 25% fee.
How long is the process from start to finish?
The process for Collection designs can range from 6-8 weeks. For custom designs,10-12 weeks.
This will vary on the type of event, rounds of revisions needed, response times by the client, complexity of the order, and the time of year. All of this will be discuss at length during our consultation.
Can you take rush orders?
Rush orders are accepted depending on the availability and requirements of the order. An additional $75.00 rush order fee will be charged. Clients must choose a design from the Collection, as custom design is not an available option for rush orders. Other services will not be available as well due to the time constraint.
Orders that are need to be in hand in less than 6 weeks are considered a rush order.
When is the final payment due?
The final payment is due before your stationery enters production. Once the balance owed has been paid along with signature approval of the final proof, productions will begin.
If you have further questions, you may email me at hello@krystalleedesigns.com